Client Service

Another couple who had a lovely stay at Villa del Mar and share their experience on Tripadvisor.

”Having just returned after spending a week at this refurbished modern hotel, I must admit it is a great improvement to the old Villa Del Mar,firstly on arrival Saturday 3rd Dec the reception staff were very efficient and happy to see you ,and given a glass of cava as we checked in,we were allocated room 108 on the first floor, and this was a bit of a dissapointment as I had e mailed and requested a room on a high floor, on arriving at the room we were greeted with a large clean and spacious room, checked the bathroom and them we were stunned, no modern shower unit a very small round sink and no shelves or storage space whatsoever, in fact this was a wet room adapted for wheelchair use, checked the aircon as the room was very hot it did not work correctly with no power from the unit,
I returned to reception to voice my complaints and was introduced to the Director Manager Eduardo, who I must say is a total gentleman he stated as the hotel was full he would try to move us the next day, but because of difficulties we were eventually reroomed on the monday to the 7th floor great room with a super shower and bathroom,
The professional approach is what makes this a very good hotel, I had previously informed Eduardo by e mail that the 3rd December was my wifes birthday and she was supprised to be greeted in our room by a bottle of champagne and later a superb birthday cake.
Thank you Eduardo and also Flavio and the rest of the staff who work very hard and always with a big smile, these staff are a credit to the Amigos Group and yourself.

The title could be better is aimed at the relaxation areas of the hotel, this is an international hotel with international guests so why close the chill out bar/sunbathe area at 14.00 hours for a siesta, holiday makers dont want a siesta, the area reopens at 16.00 hours when the sun is going down then is open untill 21.00 hours when the roof area is very chilly in December.
The lounge bar on the lower floor is very nice but needs chairs and settees for guests to relax in,not clear upright uncomfortable plastic chairs, also the bar needs to open before 22.00 hours this would stop the congestion at the dinning area bar with guests having to carry drinks in the elevator or down the stairs, these are comments from myself and various other guests I spoke with during our stay, plus room information booklets needs to be multi lingual.
Other than the above negitive points this is a fantastic hotel with a total professional Manager and well trained staff, and I would certainly highly recommend it,
Many thanks for the champagne and birthday cake see you again Jim.”

Stayed December 2011, traveled as a couple

Thank you!!!

We thank this magi couple for sharing their holiday experience on Tripadvisor

”We went to this hotel after being moved from the worst hotel ever well what can I say from the moment we walked through the door greater by a great English receptionist who very quickly got us booked into a sea view room and what a view pure sea view it was very beautiful rooms where exactly what was advertised modern clean and extremely comfortable the food was great fresh and all tasted amazing and I’m a fussy eater but could always find something to eat the chill out lounge on the roof is well worth a daily trip it has a bar a large white leather sun loungers and all you can see is the sea no noise and chill out music the manager of the hotel was extermley good getting to know all his guests and always checking if things are ok to be honest I can’t fault this hotel perfect start to the year

This is another magic family who has posted their incredible experience on Tripadvisor.

”Thank you so much to all management and staff especially including William for making us so welcome on our visit last week to say hello. Very much appreciated New year drink and the fantastic greeting by hotel manager and restaurant manager. Couldnt beleive they recognized us from september visit and we where made to feel so welcome whilst taking my family to view at hotel which they where very impresed with. Looking forward to returing in august for 2 weeks and to my chicken william. !! Thankyou again for top rate hospitality.”

Thank you!!!

A comment from a satisfied customer on Tripadvisor :

Stayed 12-26 Nov. 2011. All Inclusive stayed in room 812. This hotel is excellent, staff very friendly and alway helpful. Room very nice, great large LCD TV in room which is free, towels changed every day and bedding changed every 3 days, air conditioning and heating are inclusive. Food is very good with plently of choice. Bar has premium spirits which are included in your All Inclusive stay. With the All Inclusive you can have a very good quality wine with your meals. The roof top bar and spa are a must, views across Benidorm are great. There is a nice heated indoor pool and gym. The hotel is within easy walking distance to old town. The beach is directly opposite the hotel. The hotel is popular with Spanish, English and Belgiums - it is a friendly atmosphere and is easy to chat to other guests. We did not have a sea view but the view from our room over Benidorm was ok. This is a very nice hotel and we shall be retuning next year. As mentioned by other reviewers there isn’t a lounge area - but don’t be put off - I can recommend this hotel. Thanks for a great stay and thank you to all the staff for making it a great holiday. Clive & Mary (Birmingham U.K.)

Stayed November 2011, travelled as a couple